Email support@ohmyride.app. Include the email address of your OhMyRide account and, if it is about a drive, the date and time it was recorded.
OhMyRide Pro is billed by Apple. Manage or cancel it under Settings › Apple ID › Subscriptions on your iPhone. Refunds are handled by Apple at reportaproblem.apple.com. If you paid and Pro is not active, open the app, go to the paywall and tap Restore purchases; if that does not fix it, email us.
You can delete your account and everything it holds from inside the app: Profile › Edit › Delete account. To request a copy of your data, email us from the address on your account. What the app records and why is set out in the Privacy Policy.
A drive was not saved. Recording starts only when you press Start and ends only when you press Stop. A recording of a phone that did not move is discarded and the app says so.
The map does not follow me. Location must be allowed While Using the App. OhMyRide never asks for Always.
The score is not what I expected. The score reads only braking, cornering and smoothness from the motion sensors — never speed. A drive without motion data has no score.